Terms and conditions

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure you understand our terms and conditions. If you are not sure about anything, just phone us on 01293403356 or 07735911009.

1. Application

a. These Terms and Conditions will apply to the purchase of the services by you (the Customer or you). We are GATWICKPARKINGSPACES LTD whose trading name is Gatwick Parking Services a company registered in England and Wales under number 11739514 whose registered office is at 22 Little Enterprise, Charlwood Road, Ifield, RH11 0JZ with email address info@gatwickparkingspaces.co.uk; telephone number 01293403356; (the Supplier or us or we).

b.These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.


a.Contract means the legally-binding agreement between you and us for the supply of the Services;

b.Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;

c.Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

d.Order means the Customer's order for the Services from the Supplier as submitted following the step by step process set out on the Website;

e.Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

f.Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;

g.Website means our website https://www.gatwickparkingspaces.co.uk/ on which the Services are advertised.

h.“The Company”, “GPS”, “We” shall mean Gatwick Parking Services Ltd.

i.“The Customer”, “You”, “Consumer” shall mean any person shall mean the person/persons having control of or driving a vehicle that has paid for a service from GPS (or a third party) themselves or their agents, contractors, licensees or authorised or appearing to have authorisation on behalf of the legal person they are representing.

j.“Terms” shall mean these Terms and Conditions.

k.“Vehicle” or “Car” shall mean to any mechanical vehicle with wheels or tracks including some mobile homes, lorries, military or commercial vehicles, caravans and trailers.


m.The description of the Services are as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies.

n.In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

o.All Services which appear on the Website are subject to availability.

p.We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

3. Our rights and responsibilities:

a) We will take all reasonable care of your vehicle for the period you have booked and paid for, commencing from when you give us your keys.

b) If you park for longer than the period you have booked for, we will charge you for the extra days, the fee shall be charged at £10 per day and if you have not claimed your vehicle within a reasonable time after the end of your booked period or contacted us to agree a new arrangement we can regard your vehicle as having been abandoned. We may then make arrangements for its disposal to cover our costs (but we will take reasonable steps to contact you before doing so) in accordance with the Torts (Interference with Goods) Act 1977. There are no refunds for early returns.

c) We may retain your vehicle until you have paid the full amount due.

d) Although we will generally keep your car at the same compound for the duration of the booking period we may move vehicles if we need to and reserve the right to move vehicles to our overflow car

parks elsewhere in the vicinity. Your car may have 10/30 miles more on your clock. All our drivers are fully insured against any damage which may be caused to your vehicle on the public highway. Whilst your vehicle is in any of our compounds however, you must rely on your own vehicle insurance policy.

e) Should we accept liability for any damage to your vehicle we reserve the right to have the repairs undertaken by our own contractors.

4.Customer responsibilities

a.You must co-operate with us in all matters relating to the Services.

b.Please refer to the email you receive from us acknowledging your booking for details of collection and delivery procedures. It is important that you follow these closely. If in doubt call 01293 403356 or 07426565595 or 07735911009 for assistance.

c)Make sure your vehicle is in a roadworthy, safe and legal condition with full insurance, road tax and MOT.

d)On arrival at the airport you must:

1.Remove your luggage and any personal possessions which you may need for your trip from your vehicle. Your personal possessions and luggage are your responsibility at all times.

2.Present your email confirmation (or quote your booking reference) to our representative, check and sign our booking confirmation form and hand over your vehicle keys. Please remove house keys etc. Tell us about any non-standard vehicle immobiliser or security features.

d) On your return to the collect the vehicle please follow the procedures referred to in paragraph 4A above. Then, once you have made contact with our representative, you must:

1. Produce your copy of the booking confirmation form or the pouch number you were given when your car was left with us. You may be asked for proof of identity. We may refuse to hand over the vehicle if you cannot establish to our reasonable satisfaction that you are entitled to it.

2. Pay any supplementary parking charge due (see 3) above.

e) Inspect your vehicle and report any damage to our representative before you leave. If there are some damage that you think that wasn’t there before you must take pictures before move your car from the terminal and send them to us by email to gps@gatwickparkingspaces.co.uk

5.We are not responsible for the following:

a) Insurance cover for you, your vehicle, or its contents, except for your vehicle when being driven by our drivers on the public highway.

b) Damage to your vehicle, including windscreens, wing mirrors, aerials, punctures, wheel scuffs, chip marks, minor scratches and dents, mechanical or electrical failure, or other events beyond our control, or any loss or theft of or damage to the vehicle’s contents unless such damage loss or theft arises as a result of our failure to meet our contractual obligations to you.

c) Matters that are covered by your car, holiday, household, motor or any other more specific insurance. You must look to that cover for protection in the first instance.

d) The direct or indirect consequences of force majeure, terrorism, catastrophe, adverse weather, industrial action, cancellation of flights, loss of baggage, traffic conditions, vandalism, failure of third parties to comply with their obligations to you (whether contractual statutory or otherwise) or criminal activity of any description.

e) Any natural deterioration in the vehicle’s condition while it is with us.

f) Property left unattended in your vehicle, on our site or in courtesy vehicles and trailers.

g) Any consequential (indirect) losses including but not limited to the cost of car hire hotels meals or other expenses incurred by you.

h) Delays due to wrong information on the booking form.

i) Any new damage seen when collecting your vehicle must be reported by you and shown to our driver before you leave the Airport. Photographs or a video taken on delivery/collection of your car will show it’s cleanliness. Any claim made after cleaning your car will not be entertained.

j) GPS accepts only the physical safekeeping of keys, alarm fob and immobiliser pertaining to your vehicle. GPS does not accept responsibility for any other keys, alarm fobs or the like attached with those for your car. You must ensure that you provide our driver with the correct keys, alarm fob and immobiliser and give clear instructions on starting, stopping and setting the immobiliser.
Despite the above, we will always accept liability for death or injury caused by our negligence. If any other loss or damage is suffered by you as a result of our negligence, then we will accept liability for the loss or damage which flows directly from that negligence and which is a reasonably foreseeable consequence of it. The terms and conditions above do not affect this or your rights and remedies in the event of any deliberate act or omission by any member of our staff.

6. Restricted vehicles

We can accept some non-standard sized vehicles such as mobile homes, lorries, military or commercial vehicles, caravans and trailers but only by special prior arrangement. Additional charges will apply to all vehicles which do not fit in a standard size parking bay. Please contact us (07735911009) in advance for details.

7. We do not accept vehicles that:

1. With any kind of trailer attached (unless authorised prior to booking);

2. That does not have legal tread on each tyre;

3. Without a valid MOT;

4. Without fully paid tax covering at least the entire period of parking and any potential delays;

5. Without enough fuel to complete at least 20 miles;

6. Without manufacturer’s recommended levels of engine oil, engine coolant and water or cleaning fluid in the windscreen washer reservoir; or

7. That are in our reasonable opinion in any other way unsafe to drive or in contravention of any road traffic legislation. Examples of features that would render the Vehicle unsafe to drive include but is not limited to a seat that will not move on its runners or an in-operable speedometer. We will have absolute discretion to decide. We regret that we may not be able to accept vehicles which have been specially adapted to meet the needs of disabled users. Please contact us in advance to check this if you are in any doubt.

8. Standard Meet & Greet

a)This product cannot be cancelled, to change dates on this product there will a charge of £20 admin fee. £4 exit fee will be applied on your return.

9. Flexible Meet and Greet

a) This product can be cancelled or modified without extra cost. A £4 exit fee will be applied on your return.

10. Meet and Greet from the hotel

a) We will your car up from the listed Hotels that you are staying at, it can be Hilton Hotel at the South terminal, Marriott Hotel at the south terminal, Bloc hotel at the south terminal, Sofitel at the north terminal, Premier inn at the North terminal and Humpton by Hilton at the north terminal. There is no extra costs on this product, the exit fee is included on this booking, if on departure you decide to go to the terminal and we pick the car up in the terminal we have to pay the exit then in this case we don’t pay the exit on return.

11. Valet Meet and Greet

This booking can be cancelled or modified at no extra costs. Exit is included on this booking. We reserve the right to have the car washed by our own contractors. Property left unattended in your vehicle is your responsibility, on our site or in courtesy vehicles and trailers. Any claim made after cleaning your car will not be entertained.

12. VIP ‘No Wait’ Guarantee

a. This guarantee applies to all bookings made directly with gatwickparkingspaces on the gatwickparkingspaces website. It does not apply to any bookings made through any other website or supplier.

b. On departure, this guarantee is conditional upon GPS receiving a telephone call to Our 24/7 mobile contact number 07426565595, (also stated in Your confirmation email), 20 minutes before Your arrival at the airport even if You are due to arrive at the airport at Your pre booked departure meeting time.

c. We may invalidate the No Wait guarantee if:

1. extreme weather conditions prevail.

2. there is unpredictably heavy local traffic.

3. there are security measures in place causing traffic delays.

4. You are 15 minutes outside of your pre-booked meeting time; or

5. there are any other matters beyond Our reasonable control affecting the delivery of our service.

d. We will endeavour to stay in touch with you if you are kept waiting at these times and provide ongoing information updates as to the expected time we can meet you.

e. If You arrive at the airport unexpectedly for whatever reason You will not be covered by this guarantee and We will endeavour to collect or return Your Vehicle at the earliest opportunity. Please note that We require Your departure drop off time, NOT Your flight take off time and Your return landing date and UK landing time, NOT Your return flight take off date and time.


1. We will arrive to collect Your Vehicle no later than 20 minutes after your scheduled drop off time as specified by you in your booking (Your “Drop Off Time”).

2. If you are early for your scheduled Drop Off Time We will do Our utmost to be with You as promptly as possible but will arrive to collect Your Vehicle no later than 20 minutes after Your scheduled Drop Off Time.

3. We must have at least 24 hours’ notice to change a scheduled departure/collection time but will make every effort to collect Your Vehicle in circumstances where You are early or delayed. To ensure that your vehicle is in the same state as when you dropped it to GPS we will apply the following process to check any vehicle damage:

a. Our driver will go around the vehicle with a checklist to list any prior damage, the driver shall take a video or photo(s) of the vehicle with you present;

b. If you are not present, you accept that the videos/photos that are taken on drop off confirm any damage or lack of damage;

c. Our driver may also take photos/videos inside your car to check for any interior damage;

You confirm that you are required to arrive to your meet and great early and give us/our driver enough time to check any prior damage on the car, otherwise you accept the video/photos confirming any damage.


1. We will track Your flight landing time on the Gatwick airport official web site and will base all return scheduling on the information published there.

2. We will return Your Vehicle no later than 20 minutes after the time We estimate, based on the information You supply. You must make sure that we have your correct return flight number, otherwise this could cause delays from both sides.

3. We will require a phone call from You when you are collecting your luggage. Any delays due to lost luggage, coffee stops, meals etc. must be communicated and can and will be accommodated at this point.

4. We can only wait for 15 minutes at the vehicle collection and return location after the time We estimate You will exit the terminal and if We do not hear from You We will return Your Vehicle to our Car Park. You will then have to wait until We have staff available to be able to return Your Vehicle from our Car Park. Additional charges may apply for any delays not communicated to us.

15. Personal information

1. We retain and use all information strictly under the Privacy Policy.

2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

16. Basis of Sale

1.The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

3. A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.

4. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into.

5. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

17. Fees and Payment

1. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.

2. Fees and charges include VAT at the rate applicable at the time of the Order.

3. You must pay by submitting your credit or debit card details or PayPal with your Order and we can take payment immediately or otherwise before delivery of the Services.

4. We do adjust our prices from time to time. We recommend you visit our web site for the most up-to-date prices. All prices include VAT at the current rate.

18. Withdrawal and cancellation

1. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

2. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods and services (with no others) in the following circumstances:

A. goods that are made to your specifications or are clearly personalised;

B. goods which are liable to deteriorate or expire rapidly.

19.Right to cancel

1. Subject as stated in these Terms and Conditions, you can cancel this contract within 7 days without giving any reason.

2. The cancellation period (depending of what product are you choosing, Standard product cannot be cancelled) will expire after 7 days from the day on which you acquire, or a third party, other than the carrier, indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of services only (without goods), the cancellation period will expire 7 days from the day the Contract was entered into. In a contract for the supply of goods over time (ie subscriptions).

3. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). In any event, you must be able to show clear evidence of when the cancellation was made.

4. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer's decision to cancel the Contract on our website https://www.gatwickparkingspaces.co.uk/ . If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.

5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

6. We will still accept cancellations after the expiry of this 7-day period, provided at least 48 hours’ notice is given, but a £20.00 administration charge may then be levied and deducted from the refunded amount. Bookings cancelled after expiry of the 7-day period and less than 48 hours before the booking period begins will be charged in full.

7. Cancellations should be made by email to info@gatwickparkingspaces.co.uk. You must include your full name, booking reference, start date and time of the booking you wish to cancel.

20. Successors and our sub-contractors

1. Either party can transfer the benefit of this Contract to someone else and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

21. Circumstances beyond the control of either party

1. In the event of any failure by a party because of something beyond its reasonable control:

A. the party will advise the other party as soon as reasonably practicable; and

B. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery (and the right to cancel below).

22. Privacy

1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy https://www.gatwickparkingspaces.co.uk/cookies.php.

3. For the purposes of these Terms and Conditions:

A. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

B. 'GDPR' means the General Data Protection Regulation (EU) 2016/679.

C. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

4. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.

5. Where you supply Personal Data to us, so we can provide Services to you, and we Process that Personal Data in the course of providing the Services to you, we will comply with our obligations imposed by the Data Protection Laws:

A. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

B. we will only Process Personal Data for the purposes identified;

C. we will respect your rights in relation to your Personal Data; and

D. we will implement technical and organisational measures to ensure your Personal Data is secure.

6. For any enquiries or complaints regarding data privacy, you can contact us at the following e-mail address: info@gatwickparkingspaces.co.uk.

23. Excluding liability

1. GPS does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

2. As per Section 10 above, please see the drop off/vehicle inspection process again:

To ensure that your vehicle is in the same state as when you dropped it to GPS we will apply the following process to check any vehicle damage:

a. Our driver will go around the vehicle with a checklist to list any prior damage, the driver shall take a video or photo(s) of the vehicle with you present;

b. If you are not present, you accept that the videos/photos that are taken on drop off confirm any damage or lack of damage;

c. Our driver may also take photos/videos inside your car to check for any interior damage;

d. You are required to sign and date the checklist that our driver has completed; and

e. You shall receive a copy of your checklist once signed.

You confirm that you are required to arrive to your meet and great early and give us/our driver enough time to check any prior damage on the car, otherwise you accept the video/photos or checklist confirming any damage.

24. Modification

1. GPS may at any time modify these Terms and Conditions and your continued use of this website including telephone bookings will be conditioned upon the Terms and Conditions in force at the time of your use.

25. Governing law, jurisdiction and complaints

1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

2. We try to avoid any dispute, so we deal with complaints as follows: You must inspect your vehicle and report any damage to our representative before you leave. Failure to do so may prejudice subsequent claims. If you have any complaints, please email: info@gatwickparkingspaces.co.uk.